Support

Why are some ERC20 tokens no longer supported?

Some ERC20 tokens may be delisted from the BRD app for various reasons. When this happens, you might see that wallet for these tokens are marked as disabled in your BRD app but they will still be accessible.  If needed, you can find your token address by tapping on the "Receive" button in the wallet. 

As long as it is still supported by the Ethereum network, you will be able to send these ERC20 tokens out from the BRD app to another platform that supports the token.

Here are some reasons why an ERC20 token may have been delisted from the BRD app:

1.  The token has been moved or is moving to its own blockchain

The developers of some ERC20 tokens have decided to move their tokens to their own blockchain or create a completely new ERC20 token. This would mean the old token needs to be swapped for their new one. Please reach out to the developer of this token to see which situation applies to them. 

If you would like to swap your ERC20 tokens for the new tokens, the first step is to send these tokens to a platform that will support the swap. Each token developer will announce the details of token swaps in their own support channels. 

If the deadline for the token swap has passed and you were unable to swap your ERC20 token for the new tokens, please reach out to the token developer's support team for assistance.

2. Declining usage of the token in the BRD app

In an effort to to focus on BRD's simplicity and ease of use, tokens that continually see declining usage are evaluated and disabled in the app if necessary. Please remember that a disabled token is still accessible in your app as long as it's functional on the Ethereum network as an ERC20 token.

 

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