Why can't I see my funds after recovering my wallet?
You can recover your wallets by using the 12 word paper key shown to you when you first created your wallet.
If your wallets do not show the correct balance after recovery, the following steps can help fix the issue:
- Force quit the app and launch this again. If you see that the app is syncing after restarting, leave the app open until this completes.
- Sync the Bitcoin and/or Bitcoin Cash wallets. Syncing after recovering a wallet may take a little longer than usual so be prepared to leave your app open and on the screen until syncing completes. Visit these pages if you need help with syncing the Bitcoin or Bitcoin Cash wallets.
- Check that you used the correct 12 word paper key to recover your wallets. If you have wiped or reinstalled your wallet in the past, you may have created more than one set of wallets. Each of these wallets will have their own set of paper keys.