When syncing takes too long or does not complete, try the following steps to correct the issue:

• Force close the app and try again;
• If you are using mobile data, switch to wifi and vice versa;
• Move to a different location in your house or office to get a better signal;
• Try again using a different internet connection in a different location

Syncing takes 30 minutes or more and your phone’s screen must remain on the BRD app to ensure syncing completes. 

Visit this page if you need instructions on how to sync your Bitcoin Cash wallet to the blockchain.