Support

Why do I get a “No internet connection found” error?

Your BRD wallet needs to be connected to the internet to send and receive funds as well as to sync to the blockchain. A “No internet connection found” error means your phone does not have a stable connection to the internet, or your network connection is blocking access to the cryptocurrency networks.

The best way to solve this is to connect to a strong and stable internet connection. Try the following if you encounter this error:

  • Force close the app and try again;
  • If you are using mobile data, switch to wifi and vice versa;
  • Move to a different location in your house or office to get a better signal;
  • Try again using a different internet connection in a different location. 
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