The BRD app uses the hardware encryption of Android phones to secure each user's funds. In order to access this system, it requires the user to enter their device passcode or provide a fingerprint.
A bug in some versions of Android can cause this authentication to not work, in which case the BRD app can not access the user's wallet. This issue has been fixed in Android version 8 and above.
If you are experiencing this problem, update to Android 8 or higher. If your phone is unable to use Android 8, you can try the following, however there are some risks:
This solution might not work on all phones. We suggest users update to Android 8 or a newer version as soon as possible.