Top Questions

  1. What is a paper key?

Send and Receive

2 Articles
  1. Why is the value of ether sent different than the value received?
  2. How do I use the "Request an Amount" screen in my Ethereum wallet?

Cryptocurrency Basics

3 Articles
  1. What is Bitcoin?
  2. What is Bitcoin Cash?
  3. What is Ether?

Miscellaneous

4 Articles
  1. BRD Official Social Media Channels
  2. Is the BRD app free?
  3. What are push notifications?
  4. How do I get started?

Importing Wallets

3 Articles
  1. How do I import a bitcoin cash paper wallet?
  2. How do I import a bitcoin paper wallet?
  3. How to import a wallet using a paper key

Troubleshooting

6 Articles
  1. Why do I get an “Insufficient funds” error when sending ether?
  2. Why is my ether transaction missing?
  3. Why is syncing to the Bitcoin Cash blockchain taking too long or not successful?
  4. Why do I get an “Insufficient funds” error when sending bitcoin cash?
  5. Why is my bitcoin cash transaction missing?
  6. Why is syncing to the Bitcoin blockchain taking too long or not successful?

Security

7 Articles
  1. Why do I need to write down my paper key?
  2. Why do I need a PIN?
  3. How do I reset my PIN with my paper key?
  4. How do I confirm my paper key?
  5. What is the security center?
  6. What is a paper key?
  7. What is fingerprint authentication?

App Settings

5 Articles
  1. How does the BRD Ethereum wallet show my balance in my local currency?
  2. When should I sync my Bitcoin Cash wallet to the blockchain?
  3. How do I sync my BRD wallet to the bitcoin cash blockchain?
  4. How does the BRD Bitcoin Cash wallet show my balance in my local currency?
  5. How do I sync my BRD wallet to the bitcoin blockchain?

Can't find your answer?

Send us a message and we'll get back to you as soon as we can. [email protected]

Policy Questions

Please review our Terms of Use and Privacy Policy
 Browse Articles

How do I get started?

Welcome to BRD!

The BRD app connects directly to the cryptocurrency networks it supports. There are no accounts or usernames with the BRD app. Instead, you will have a "wallet" where you will store your money. It's just like the physical wallet you put your cash in, except that it exists only on the internet and holds digital money.

Follow these steps to get started:

  1. If this is your first time using the BRD app, simply choose Create New Wallet to start.
  2. Enter a PIN
  3. Confirm the PIN
  4. The app shows you 12 different words in separate pages. This is your Paper Key. Tap Write Down Paper Key and Next after writing down each word.

    IMPORTANT: Make sure that you write the Paper Key down in the correct order and keep it secure as this is the only way to restore your BRD wallet.

    For more information about the Paper Key, visit this page.

  5. The app will ask you to confirm random words from your Paper Key. Click Submit after entering the requested words.

  6. The wallets sync to the blockchain

  7. You will see a box asking you to enable Touch ID. This is optional. Tap on X if you would like to skip this step. You can enable this later via the app’s Security Center. Visit this page for more information on Touch ID.

NOTE: If you have used the BRD app before and would like to use the same wallet, choose Recover Wallet on the main page and prepare to enter the Paper Key for the wallet you would like to restore.

Visit this page for help on recovering a wallet.