Top Questions

  1. What is a recovery key?
  2. How do I receive bitcoin in my BRD wallet?
  3. Why did my bitcoin Receive Address change?
  4. Why does it cost money to send a bitcoin transaction?

Buy and Sell

16 Articles
  1. How do I sell ETH or DAI in the BRD app?
  2. How do I buy ether or DAI in the BRD app?
  3. How do I buy bitcoin in the BRD app?
  4. How do I check the KYC status for the SEPA transaction I would like to make in the app?
  5. How do I make a SEPA payment when purchasing funds in the BRD app?
  6. How do I exchange a supported currency to ether or to an ERC20 token?
  7. How do I exchange my ether or ERC20 token to another supported currency?
  8. Will I be charged cash advance fees if I buy ether with a card?
  9. What are the fees for buying or selling ether or DAI through the BRD app?
  10. How do I sell bitcoin in the BRD app?
  11. How do I exchange a supported currency to bitcoin cash?
  12. How do I exchange my bitcoin cash to another supported currency?
  13. How do I exchange a supported currency to bitcoin?
  14. How do I exchange my bitcoin to another supported currency?
  15. Will I be charged cash advance fees if I buy bitcoin with a card?
  16. What are the fees for buying or selling bitcoin through the BRD app?

Send and Receive

25 Articles
  1. Why is the value of bitcoin sent different than the value received?
  2. Why is my ethereum or ERC20 token transaction taking too long to send?
  3. Why is my bitcoin cash transaction taking too long to send?
  4. Why is my bitcoin transaction taking too long to send?
  5. How do I use the "Request an Amount" screen in my Ethereum or ERC20 token wallet?
  6. Why is the value of ether or ERC20 token sent different than the value received?
  7. What are the ethereum or ERC20 token transaction details?
  8. How can I send ether or ERC20 tokens from BRD?
  9. Why does it cost money to send an ether or ERC20 token transaction?
  10. How do I receive ether or ERC20 tokens in my BRD wallet?
  11. How do I use the "Request an Amount" screen in my Bitcoin Cash wallet?
  12. Why did my bitcoin cash Receive Address change?
  13. Why is the value of bitcoin cash sent different than the value received?
  14. What are the bitcoin cash transaction details?
  15. How long will it take for a bitcoin cash transaction to arrive in my BRD wallet?
  16. Why does it cost money to send a bitcoin cash transaction?
  17. How can I send bitcoin cash from BRD?
  18. How do I receive bitcoin cash in my BRD wallet?
  19. How long will it take for a bitcoin transaction to arrive in my BRD wallet?
  20. How do I use the "Request an Amount" screen in my Bitcoin wallet?
  21. How do I receive bitcoin in my BRD wallet?
  22. What are the bitcoin transaction details?
  23. Why did my bitcoin Receive Address change?
  24. How can I send bitcoin?
  25. Why does it cost money to send a bitcoin transaction?

Cryptocurrency Basics

5 Articles
  1. What is SegWit?
  2. What is an ERC20 token?
  3. What is Ether?
  4. What is Bitcoin?
  5. What is Bitcoin Cash?

BRD Rewards

1 Articles
  1. What are BRD Rewards?

Miscellaneous

5 Articles
  1. How do I contact the BRD Customer Support team via email?
  2. Why are some ERC20 tokens no longer supported?
  3. BRD Official Social Media Channels
  4. How do I get started?
  5. Is the BRD app free?

Importing Wallets

2 Articles
  1. How do I import a bitcoin cash paper wallet?
  2. How do I import a bitcoin paper wallet?

Troubleshooting

15 Articles
  1. Why was my purchase order via ACH cancelled?
  2. Why do I get an "Invalid Address" error when sending bitcoin cash?
  3. Why do I get an “Insufficient funds” error when sending ether or ERC20 tokens?
  4. Why is my ether or ERC20 token transaction missing?
  5. Why is syncing to the Bitcoin Cash blockchain taking too long or not successful?
  6. Why do I get an “Insufficient funds” error when sending bitcoin cash?
  7. Why is my bitcoin cash transaction missing?
  8. Why is syncing to the Bitcoin blockchain taking too long or not successful?
  9. Why is my bitcoin transaction missing?
  10. Why do I get an “Insufficient funds” error when sending bitcoin?
  11. Why can't I see my funds after recovering my wallet?
  12. Why do I get a “No internet connection found” error?
  13. How do I access an unsupported cryptocurrency I sent to my BRD wallet?
  14. The BRD app couldn't be authenticated on Android.
  15. Why is my wallet disabled?

Security

7 Articles
  1. Why do I need to write down my recovery key?
  2. Why do I need a PIN?
  3. How do I reset my PIN with my recovery key?
  4. How do I confirm my recovery key?
  5. What is a recovery key?
  6. What is fingerprint authentication?
  7. What is the fingerprint/touch ID spending limit?

App Settings

14 Articles
  1. How do I add a token in the BRD app?
  2. How does the BRD Ethereum or ERC20 token wallet show my balance in my local currency?
  3. When should I sync my Bitcoin Cash wallet to the blockchain?
  4. How do I sync my BRD app's Bitcoin Cash wallet to the blockchain?
  5. How does the BRD Bitcoin Cash wallet show my balance in my local currency?
  6. How do I connect to a specific bitcoin node?
  7. When should I sync my Bitcoin wallet to the blockchain?
  8. How does the BRD Bitcoin wallet show my balance in my local currency?
  9. How do I add or remove wallets in the BRD app?
  10. How do I update my PIN?
  11. How do I change the local currency displayed in my wallet?
  12. How do I recover a previous wallet I had with BRD?
  13. How do I wipe my wallet?
  14. How do I sync my BRD app's Bitcoin wallet to the blockchain?

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Policy Questions

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How do I get started?

Welcome to BRD!

The BRD app connects directly to the cryptocurrency networks it supports. There are no accounts or usernames with the BRD app. Instead, you will have a "wallet" where you will store your money. It's just like the physical wallet you put your cash in, except that it exists only on the internet and holds digital money.

Follow these steps to get started:

  1. If this is your first time using the BRD app, simply choose Get Started to start.
  2. Tap Next twice.
  3. If you would like to start by making a purchase, select Buy some coin. Otherwise, tap I'll browse first.
  4. Create a 6 digit PIN and confirm this on the next page.
  5. Tap Continue on the next three pages.  Make sure you read the important information on each page about the recovery key.
  6. Tap Generate Recovery Key.
  7. The app shows you 12 different words in separate pages. This is your Recovery Key. Swipe left after writing down each word. If you need to review these, swipe back. Tap Done

    IMPORTANT: Make sure that you write the Recovery Key down in the correct order and keep it secure as this is the only way to restore your BRD wallet.

    For more information about the Recovery Key, visit this page.

  8. The app will ask you to confirm random words from your Recovery Key. Tap Confirm after entering the requested words.

  9. Tap Go to Wallet. The wallets sync to the blockchain.  Keep the app open and on the screen until syncing completes.

  10. You will see a box asking you to enable Touch ID. This is optional. Tap on Dismiss if you would like to skip this step. You can enable this later via the app’s Security Center. Visit this page for more information on Touch ID.

NOTE: If you have used the BRD app before and would like to use the same wallet, choose Restore Wallet on the main page and prepare to enter the Recovery Key for the wallet you would like to restore.

Visit this page for help on recovering a wallet. 

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